Cancellation & Refund Policy

IndaPoint is committed to transparency and customer satisfaction across all AI consultancy, AI development, AI training and AI-trained resource services. This policy explains how cancellations, refunds and our productivity guarantee work.

1. Service Cancellation

• Project cancellations must be requested in writing via your dedicated project manager or by email to [email protected].
• The request should include your project name, contract number, cancellation reason, and desired outcome.
• IndaPoint will acknowledge your cancellation request, review its status, and provide written confirmation.

2. Eligibility for Refund

• Before Project Commencement: Full refunds are available if cancellation occurs before work begins, minus any transaction or administrative fees.
• After Project Commencement: Refunds are calculated based on the phase and percentage of work completed, project management services provided, and expenses incurred (labor, licenses, third-party fees).
• Completed Projects: Projects that are fully delivered and accepted by the client are not eligible for refund.

3. Productivity Guarantee (10×)

• Applies only to engagements where the guarantee is stated in the signed agreement, for the specific workflow, process or role named there.
• A baseline is measured and agreed in writing before work starts, using a defined measure such as hours per week, cycle time or throughput.
• If the measured improvement at the agreed checkpoint is below 10× the baseline, the fee for that engagement or period is refunded in full.
• The guarantee depends on the client providing agreed access, data, people and timely decisions; delays or changes on the client side extend the checkpoint accordingly.
• Third-party costs (licences, cloud, model usage, hardware) are outside the guarantee and are not refunded.

4. Free Consultation, Free MVP and Free Trial

• The two-hour initial consultation is free and carries no charge or obligation.
• AI-trained resources start with a one-week free trial on the client's real work. If the client ends the engagement during or at the end of that week, nothing is payable for it.
• Startups receive a free MVP, built in one week, with scope agreed in the free consultation. There is no charge and no obligation to continue; the client keeps the MVP.
• Apps built with AI coding tools that are not secure or scalable are reviewed and improved free of charge, within a scope agreed in writing before work starts; there is no obligation to continue.

5. Non-Refundable Items

• Third-party software licenses, domain registrations, cloud subscriptions, or technical integrations already procured are non-refundable.
• Consulting hours, strategy planning, and prototyping completed before cancellation are not refundable.
• Customized services (e.g., AI models, unique code, integrations) already developed for your project.

6. Refund Process

• Valid refund requests are processed within 14 business days after final review by IndaPoint management.
• Approved refunds will be transferred using the original payment method.
• You will be notified via email about the status and amount of your refund.

7. Exclusions and Force Majeure

• No refunds for delays or service interruptions caused by unforeseen events (natural disasters, government actions, technical failures beyond our control).
• Refunds are void if the client is found to be in breach of contract or involved in fraudulent, unethical, or illegal activity.

8. Dispute Resolution

• All disagreements must be sent in writing to [email protected] and will be resolved under the laws of Gujarat, India.